Problem Statement

Design a high velocity system for enterprise users to monitor & action production incidents. We had to consider the following aspects while designing this workload intensive systems:

  • Design for a massive user base and subsequent influx of terabytes of data and exceptions.
  • Creating interactions for an engineering team to map virtual environments to real-time cluster environments.
  • Design a birds eye view for the entire application set configured and monitored simultaneously, drive call to action on the real-time incident
  • Provide interactive and optimized navigation for the users to perform required action.


  • Understood the user personas and complexities involved in designing an enterprise level, realtime monitoring tool.
  • Blended with the tech team and introduced an interactive & iterative design model to deliver, what the customer need.

Key Highlights

Working with the tech teams, we learnt how to re-invent design principles and apply for high performing teams that innovate continuously. We were able to achieve the desired outcome at the end, delivering intuitive screens for the product that is high velocity and data intensive

  • Dissected data fro systemic design for data visualization
  • Workflow insights, for navigating through the incidents and mitigate the problem
  • Designing for workflow orchestration for easy transitions and context switching
  • We created wireframes to systematically iterate the data displayed on each screen, the user flow and the user experience

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