Problem Statement

Re-think UX for a fraud detection software system, run actively till date by a global tech giant that is still functional from last 20 years.

  • Upgrade the legacy desktop app to modern web application
  • Shift the mindset of business users to usability & minimalism aspects
  • Remodel & retain the experience of users using this 20 yr. old app


  • 300 business users across the globe on-boarded into the system
  • 700+ integration services
  • 140+ features allowing the users to resolve frauds from one platform

Key Highlights

Learning the user priorities on biz's scenarios, interviews with high frequency users to understand the pain-points, outcome based discussion on the scenarios to draw insights and achieve call to action for every user scenarios reducing to 2 - 3 clicks. We were able to come up with the following solutions for our customers:

  • Upgraded the solution by migrating the complete .net forms application to a cloud based solution while keeping all the 700+ integration services intact.
  • Scenario based engg. techniques to capture business outcomes.
  • A modern, interactive and call to action based user experience.
  • Migrated from data centers (US & Europe) to AWS in a phased manner
  • Over few iterations, we were able to achieve the desired outcome for the multi-user system by retaining the old world charm with applied UX principles and methods at scale

Get in Touch
With Us


  • 101 East Park Boulevard Suite 867 Plano TX 75074
  • +1 (248) 370-5860

  • Plot No: 536, Ayyappa Society Madhapur Khanamet,
    100 Feet Road Second Floor of Varun Bajaj
    Pin Code : 500081
  • +91 79957 44481


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