Problem Statement
Re-think UX for a fraud detection software system, run actively till date by a global tech giant that is still functional from last 20 years.
- Upgrade the legacy desktop app to modern web application
- Shift the mindset of business users to usability & minimalism aspects
- Remodel & retain the experience of users using this 20 yr. old app
Key Highlights
Learning the user priorities on biz's scenarios, interviews with high frequency users to understand the pain-points, outcome based discussion on the scenarios to draw insights and achieve call to action for every user scenarios reducing to 2 - 3 clicks. We were able to come up with the following solutions for our customers:
- Upgraded the solution by migrating the complete .net forms application to a cloud based solution while keeping all the 700+ integration services intact.
- Scenario based engg. techniques to capture business outcomes.
- A modern, interactive and call to action based user experience.
- Migrated from data centers (US & Europe) to AWS in a phased manner
- Over few iterations, we were able to achieve the desired outcome for the multi-user system by retaining the old world charm with applied UX principles and methods at scale
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